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Business

Google's Gmail crashes for nearly two hours on outage

Text by NEWS WIRES

Latest update : 2009-09-02

Google's free e-mail service, Gmail, suffered its second outage in a year Tuesday, following the earlier incident in February. The majority of its millions of users worldwide were unable to access their e-mail accounts for almost two hours.

AFP - Google said Tuesday it had fixed a problem that caused its email service Gmail to suffer a widespread outage which the Internet giant said affected a "majority" of its users.

Google's App Status Dashboard, a website which tracks the performance of its various Web-based services, reported at 3:53 pm (1953 GMT) that the problem was "affecting a majority of users."

"The affected users are unable to access Google Mail," it said.

More than an hour-and-a-half later, at 5:37 pm (2137 GMT), Google said the outage was over.

"The problem with Google Mail should be resolved," it said. "We apologize for the inconvenience and thank you for your patience and continued support."

Google's last major technical problem occurred in May, leaving millions of people unable to use popular services such as its main search page, as well as Gmail and Google News.

The hour-long outage affected Web surfers not only in the United States but in other countries and numerous other services including Google Reader, Google Maps, Google Analytics and video-sharing site YouTube.

Google also experienced a breakdown in February of Gmail, leaving millions of people worldwide without access to the free Web-based email service for a few hours.

Date created : 2009-09-02

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