Don't miss

Replay


LATEST SHOWS

FASHION

Paris Men's Fall/Winter 2015, freedom of speech triumphs

Read more

BUSINESS DAILY

Davos 2015: Businesses 'cautiously optimistic' in Japan

Read more

MEDIAWATCH

Twitter storm as IMF boss Christine Lagarde hails Saudi King Abdullah as 'strong advocate of women'

Read more

EYE ON AFRICA

DR CONGO: Senate amends controversial constitutional law

Read more

THE WORLD THIS WEEK

Pope Family Planning: Heated Debate over Pontiff's 'Rabbit' Comments (part 2)

Read more

THE WORLD THIS WEEK

Saudi King Abdullah Dies: Succession, Stability and Youth in Question (part 1)

Read more

FRANCE IN FOCUS

France tackles terror

Read more

THE BUSINESS INTERVIEW

Jean-Pascal Tricoire, CEO of Schneider Electric: 'France is on a better track'

Read more

DEBATE

Davos debate: Can big business agree on climate deal? (part 2)

Read more

France

France looks into sanctions on easyJet for denying service to disabled passengers

Text by News Wires

Latest update : 2010-08-13

France is looking into levying sanctions on budget airline easyJet for not allowing disabled passengers to board flights unaccompanied, the transport ministry said on Friday after three passengers claimed the carrier had refused them service.

AFP - French authorities may sanction budget airline easyJet "with the greatest severity" for barring unaccompanied disabled passengers from flights, the transport ministry warned on Friday.
   
The announcement came after three passengers complained that the carrier refused them access to flights they had bought tickets for on safety grounds because they were unaccompanied.
   
"EasyJet cannot hide behind safety regulations for refusing to board passengers who have difficulty moving around," the French transport ministry said in a statement.
   
"It must implement solutions adapted to each case, as most companies do. Otherwise it must be sanctioned with the greatest severity."
   
A spokeswoman from easyJet told AFP that she was "already in discussion with the French government to find a solution that is suitable for our passengers without compromising their security."
   
Transport Minister Dominique Bussereau ordered the civil aviation authority DGAC to investigate the passenger complaints, "so procedures can be brought against the company if failings are found, with a view to possible sanctions."
   
On Thursday a disabled Frenchwoman who asked to be identified only as Maryse told AFP that easyJet staff refused her access to a flight from Paris to Geneva and made her buy new tickets to fly accompanied the following day.
   
She said she had lodged a complaint against easyJet with the French discrimination watchdog, HALDE.
   
Another disabled passenger, Jean-Claude Mouton, also lodged a complaint on Wednesday, saying he had been refused a flight from Lyon to Bastia, Corsica, on the same grounds.
   
After being knocked back by easyJet he bought a new ticket with Air France, which allowed him to travel unaccompanied.
   
In a similar case reported last month, a disabled man said easyJet barred him from a flight from Biarritz to Paris because he was not accompanied.
   
A spokeswoman for easyJet, Elisabeth Le Gall, told AFP on Thursday: "European regulations oblige us to evacuate an aircraft in 90 seconds so we are authorised to ask someone to accompany (those needing assistance) to assure the safety of the person and the passengers."
 

Date created : 2010-08-13

  • FRANCE

    Woman in wheelchair is ejected from EasyJet flight

    Read more

  • AVIATION

    EasyJet's full-year profits down 64.5%, but forecasts improvement in 2010

    Read more

COMMENT(S)