Don't miss

Replay


LATEST SHOWS

MEDIAWATCH

'Social media influencing' under the spotlight

Read more

BUSINESS DAILY

WEF 2018 kicks off in Davos

Read more

THE DEBATE

The rift over Jerusalem

Read more

ACCESS ASIA

Why Hong Kong produces 200,000 tons of electronic waste per year

Read more

FOCUS

Syrian refugees still reluctant to return home from Lebanon

Read more

ENCORE!

Gregory Privat: All that jazz

Read more

THE INTERVIEW

HRW chief: 'Trump has been a disaster for human rights'

Read more

THE OBSERVERS

Making music with rubbish, and dangerous roads in Guinea

Read more

BUSINESS DAILY

Fears rise over economic impact of US government shutdown

Read more

Americas

Apple apologises for slowing iPhones, offers discounted batteries

© AFP | Apple announced it would reduce the price of replacement batteries for some iPhones amid an uproar that it was slowing performance of some older models

Video by Gary SCHIMMEL BAUER

Text by NEWS WIRES

Latest update : 2017-12-29

Apple on Thursday apologised to its customers for slowing down performance of older iPhone models and said it would discount replacement batteries for some of its handsets.

The move by Apple responded to an uproar from iPhone users -- and a series of lawsuits -- after news of the battery problems stoked concerns the company was unfairly nudging consumers to upgrade.

"We know that some of you feel Apple has let you down. We apologise," Apple said in a message to customers on its website.

"We've always wanted our customers to be able to use their iPhones as long as possible. We're proud that Apple products are known for their durability, and for holding their value longer than our competitors' devices."

Apple said it was reducing the price of an out-of-warranty iPhone battery replacement from $79 to $29 for anyone with an iPhone 6 or later whose battery needs to be replaced, starting in late January through December 2018.

The company said it also would issue a software update to make it easier for customers to see if an aging battery is affecting performance.

"As always, our team is working on ways to make the user experience even better, including improving how we manage performance and avoid unexpected shutdowns as batteries age," the statement said.

The controversy erupted last week after Apple acknowledged a feature to "smooth out" spikes in demand for power to prevent iPhone 6 models from shutting down due to the cold or weak batteries.

Rumors had persisted for years at tech news websites devoted to Apple products and among fans of the company's products that iPhone performance was being intentionally slowed, perhaps to push users to buy newer models.

Apple's latest statement said that "we have never -- and would never -- do anything to intentionally shorten the life of any Apple product, or degrade the user experience to drive customer upgrades."

But it noted that "batteries are consumable components that become less effective as they chemically age" and that factors such as heat can affect performance.

Apple said a software update last year "manages the maximum performance of some system components when needed to prevent a shutdown" and that "in some cases users may experience longer launch times for apps and other reductions in performance."

(AFP)

Date created : 2017-12-29

  • BUSINESS

    Paradise Papers: Apple shifted billions offshore to avoid tax

    Read more

  • EU

    Apple ordered to repay Ireland record €13 billion over undue tax benefits

    Read more

  • USA

    FBI demand ‘bad for America’, says Apple boss

    Read more

COMMENT(S)