This week, we're talking about something we all like to indulge in sometimes: complaints. The European Union is the focus of literally thousands of official ones every year. We're meeting the woman who deals with virtually every single one of them. Emily O'Reilly is the EU's ombudsman. She is a former journalist who hails from Ireland and who won awards for her reporting before delving into the world of the European institutions.
Produced by Isabelle Romero and Roxane Runel