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Andalusian 'Twitterville' says farewell to bureaucracy

A small town in Spain has started an experiment that could change the way we communicate with local authorities. In Jun, when residents turn to Twitter to complain or give feedback about something in their town, they actually get an answer from elected officials. It's a system that allows for more transparency and immediate responses. Valérie Labonne and Sarah Morris report from sunny Andalusia.

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Programme prepared by Patrick Lovett and Elom Marcel Toble

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