NFL UK has no money, info on London tickets sold by Thomas Cook

New York (AFP) –

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NFL UK has received no payments for tickets to London games sold by Thomas Cook nor any details about ticket purchasers from the British travel firm that collapsed earlier this week.

A statement from the league said NFL UK could not offer refunds on ticket, travel or housing purchased through Thomas Cook but was trying to give fans who bought tickets through the defunct agency a chance to re-purchase seats from NFL UK.

Thomas Cook declared bankruptcy on Monday, leaving hundreds of thousands of people stranded all over the world.

"We continue to focus on the impact on NFL fans who purchased tickets for this year's London Games through Thomas Cook," the NFL UK said in a statement. "Unfortunately, NFL UK has not received any details on ticket purchasers from Thomas Cook, nor has NFL UK received payments for any tickets sold by Thomas Cook.

"NFL UK is unable to offer refunds on any tickets, travel or accommodations purchased through Thomas Cook. Customers should contact their credit card issuer or travel insurance for further information about refunds."

Fans who have purchased tickets through Thomas Cook for upcoming NFL games in London this year who have their e-mail booking confirmation can request the chance to re-purchase tickets from NFL UK.

All requests are subject to verification by NFL UK of the original purchase. Once verified, customers will be contacted by ticketing representatives.

The NFL games set to be played in London include the Chicago Bears against the Oakland Raiders on October 6 at Tottenham Hotspur Stadium, the Carolina Panthers against the Tampa Bay Buccaneers on October 13 at Tottenham Hotspur Stadium, the Cincinnati Bengals against the Los Angeles Rams on October 27 at Wembley Stadium and the Houston Texans against the Jacksonville Jaguars on November 3 at Wembley Stadium.

Each game has a specific deadline for submitting a request, the first one coming Friday for the Bears-Raiders clash.